Privacy Policy

Effective Date: January 1, 2026 | Last Updated: October 2026

1. Introduction and Scope

Toilet Repair Pros ("we," "us," or "our") operates the website located at https://toiletrepairplumbers.com and provides nationwide telephone referral and dispatch coordination for residential and commercial toilet repair, clog clearing, and fixture installation services. This Privacy Policy details our practices concerning the collection, storage, use, and disclosure of personal information obtained through our online properties and telephone dispatch lines.

By browsing https://toiletrepairplumbers.com, submitting contact forms, or placing telephone calls to our dispatch line at 877-297-0262, you acknowledge and consent to the data practices described in this policy.

2. Inbound Telephone Calls & Call Recording

When you place an inbound telephone call to our toll-free or localized dispatch numbers, including 877-297-0262 (+18772970262), your call may be monitored or recorded for quality assurance, dispatcher training, emergency triage verification, and dispute resolution. Inbound telephone data captured automatically includes your caller ID, incoming phone number, call duration, timestamp, and geographic origination area.

3. Categories of Information We Collect

We collect information directly from you when you interact with our dispatchers or submit website inquiry forms:

• Contact Information: Full name, telephone number, email address, and service property address (including street, city, state, and postal code).
• Plumbing Diagnostic Data: Descriptions of your bathroom issue, such as overflowing bowls, running flapper valves, leaking wax rings, cracked closet flanges, low water pressure, or commercial flushometer malfunctions.
• Scheduling Preferences: Requested service dates, emergency urgency levels, and property access instructions.
• Automated Device Information: Internet Protocol (IP) address, browser software, operating system, referring URL, time spent on pages, and device identifiers collected via server logs and essential cookies.

4. How We Use Collected Information

Personal information collected by Toilet Repair Pros is processed exclusively for legitimate business and dispatch operations, including:

• Connecting property owners with local plumbing trade contractors capable of performing on-site diagnostic inspections and repairs.
• Routing service technicians to the correct physical address with relevant symptom notes before arrival.
• Facilitating itemized estimate presentations and post-service satisfaction follow-ups.
• Maintaining operational security, preventing telecommunication fraud, and complying with legal obligations.

5. Telephone Consumer Protection Act (TCPA) & Communications Consent

By dialing our dispatch number at 877-297-0262 or submitting an online contact request, you provide express written authorization to receive communications from Toilet Repair Pros and our affiliated network of independent plumbing trade professionals. These communications may occur via live telephone calls, prerecorded messages, or SMS/text messages regarding appointment confirmations, technician arrival windows, and service updates. Consent is not a condition of purchasing any goods or plumbing services. Standard message and data rates may apply.

6. Information Sharing & Independent Contractor Disclosure

Toilet Repair Pros is an independent plumbing referral and dispatch service. To fulfill your request for physical toilet repair or diagnostic inspection, we transmit your contact details and reported plumbing symptoms to independent, third-party plumbing contractors operating in your geographical territory.

We do not sell, rent, or lease personal information to third-party marketing brokers or lead aggregators. Personal data is disclosed only to:

• Dispatched plumbing contractors assigned to inspect or service your fixtures.
• Operational service vendors who assist in hosting our website, routing telephone traffic, or processing customer support inquiries under strict confidentiality agreements.
• Law enforcement or governmental bodies when required by subpoena, search warrant, or applicable statutory mandates.

7. Data Security and Retention

We employ administrative, physical, and technical safeguards designed to protect personal information against unauthorized access, destruction, loss, or alteration. All web transmission of form data is secured using SSL/TLS encryption protocols. We retain personal and dispatch information only for as long as necessary to fulfill service coordination, maintain business records, and satisfy statutory tax and legal requirements.

8. State Privacy Rights (California CCPA/CPRA, Virginia, Colorado)

Depending on your state of residency, you may possess specific statutory rights regarding your personal information, including:

• Right to Know: The right to request disclosure of the specific categories of personal data collected, shared, or utilized.
• Right to Deletion: The right to request the erasure of personal information held by us, subject to legal record-retention exemptions.
• Right to Correction: The right to rectify inaccuracies in your personal records.
• Right to Non-Discrimination: We will never deny services, charge differing rates, or offer degraded service quality for exercising your statutory privacy rights.

To exercise any of these consumer rights, please submit an inquiry to contact@toiletrepairplumbers.com or call our dispatch coordination office at 877-297-0262.

9. Children's Privacy

Our website and plumbing dispatch services are intended strictly for adults and authorized property owners or facility managers aged 18 and older. We do not knowingly collect personal information from individuals under the age of 16.

10. Updates to This Privacy Policy

We reserve the right to revise this policy periodically to reflect operational, technological, or legal developments. The current version will always be posted on this page with an updated effective date. Continued use of our site or dispatch phone line constitutes agreement with the revised policy.

11. Contact Our Privacy Office

If you have questions, comments, or requests regarding this Privacy Policy or our data handling practices, please contact us directly:

Toilet Repair Pros
Website: https://toiletrepairplumbers.com
Direct Telephone Dispatch: 877-297-0262
Inquiry Email: contact@toiletrepairplumbers.com